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To set up a Call line, in the Teams admin center, expand, choose, and then choose. Type a name for the Call queue in package at the top. overflow virtual receptionist. To include an existing resource account: Under, select the button to include a resource represent this Call queue.

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Select the button next to the resource account you wish to assign to this Call queue. At the bottom of the pane, choose the button. If you need to produce a resource account: Under, pick the button to include a resource represent this Call line. On the pane, search for any set of letters to pull up the outcomes dropdown.

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On the pane: Enter a detailed. Agents see this name when a call is presented to them. Key in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button. On the pane, pick the button. Representatives see the resource account name when they get an inbound call.

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Assign outgoing caller ID numbers for the representatives by defining one or more resource accounts with a telephone number. Agents can choose which outbound caller ID number to use with each outgoing call they make. Within the Calls App, representatives can use their Call Line (CQ)/ Automobile Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you want to permit agents to use for outgoing caller ID purposes. Select the button next to the resource account with an appointed contact number. Select the button at the bottom of the pane. If you do not have a resource account with a designated telephone number: Under, choose the button to add a resource account.

Select the button at the bottom of the results. On the pane: Key in a descriptive. Representatives see this name when a call exists to them. Key in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, select the button.

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After you have actually developed this brand-new resource represent calling ID, you'll still need to: Select a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you allow them. When you have actually selected a language, pick the button at the bottom of the page. Define if you wish to play a greeting to callers when they get here in the line.

The uploaded recording can be no larger than 5 MB. If you choose, the system reads the text that you type (up to 1000 characters) when the Call queue responds to a call. Keep in mind When using Text to Speech, the text should be gone into in the language picked for the Call line.

Groups provides default music to callers while they are on hold in a queue. The default music provided in Teams Call queues is without any royalties payable by your organization. If you want to play a particular audio file, choose and publish an MP3, WAV, or WMA file. Note You are accountable for individually clearing and protecting all needed rights and approvals to use any music or audio file with your Microsoft Teams service, which might include intellectual property and other rights in any music, sound effects, audio, brand names, names, and other content in the audio file from all pertinent rights holders, which might consist of artists, actors, performers, artists, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, cumulative management companies and any other parties who own, control or accredit the music copyrights, sound impacts, audio and other copyright rights.

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Evaluation the prerequisites for adding representatives to a Call line. You can add up to 200 representatives through a Teams channel. You need to belong to the team or the creator or owner of the channel to include a channel to the line. To use a Teams channel to handle the queue: Select the radio button and choose (overflow answering service).

Select the channel that you desire to utilize (only basic channels are completely supported) and select. The following clients are supported when using a Groups channel for Call lines: Microsoft Teams Windows client Microsoft Teams Mac client Keep in mind If you utilize this choice, it can take up to 24 hr for the Call queue to be completely operational.

You can amount to 20 representatives individually and up to 200 representatives via groups. If you wish to include private users or groups to the queue: Select the radio button. To to the queue: Select, look for the user, choose, and after that choose. To to the queue: Select, search for the group, select, and then choose.

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Note New users contributed to a group can take up to eight hours for their first call to arrive. If there are more than 200 members in the group, only the very first 200 members, in alphabetical order, will be added as agents to the Call line. Essential Known problem: Designating personal channels to Call queues When using a personal channel calls will be distributed to all members of the group even if the personal channel just has a subset of group members.

decreases the quantity of time it considers a caller to be connected to an agent after the agent accepts the call. For conference mode to work, agents in the Call line must utilize among the following customers: The most recent version of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later Agents' Teams accounts must be set to Groups, Just mode. Agents who don't satisfy the requirements aren't included in the call routing list. We suggest making it possible for conference mode for your Call lines if your representatives are using suitable customers (overflow virtual receptionist). Suggestion Setting to is the suggested setting. overflow call handling. As soon as you've selected your call responding to choices, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Company Server. Conference mode is needed if Groups users need to consult/transfer calls with Call queues. Representatives may hear the configured music on hold in line for up to 2 seconds when first joining the call.

If you need to use Conference mode, select,, or as the. If you require to utilize Attendant routing, set Conference mode to. Note If Compliance recording is enabled on the representatives, the mix of and isn't supported. If you need to use, choose,, or as the.

When using and when there are less contacts line than readily available agents, just the very first two longest idle representatives will be presented with calls from the line. When using, there might be times when an agent gets a call from the line quickly after becoming unavailable, or a short delay in receiving a call from the line after becoming available.